Did you know that in Beijing, there’s a special phone number you can call for help with almost anything? It’s called the 12345 Hotline, and it’s making a big difference in people’s lives! 🌟
Since 2019, over 150 million calls have been made to this hotline. That’s like everyone in Tokyo, New York City, and London combined! 😲 The best part? The team answering these calls has solved 97% of the problems people asked about. How cool is that?
So, how does it work? Imagine you have a problem, like your neighborhood park needs cleaning, or there’s no ramp for wheelchairs at your school. You call 12345, tell them what’s up, and they get the message to the right people who can fix it! 🛠️
For example, Mrs. Ma, a retired teacher, couldn’t find a nearby care home for her elderly mother-in-law. She called 12345, and soon after, over 1,000 community care centers were built! Now, her mother-in-law has a place just a short walk away. 🏡
Another cool thing is that the hotline uses big data (that’s a lot of information collected over time) to find out what problems are happening most. Then, the city can fix those issues even before more people call about them! It’s like solving mysteries before they even happen. 🔎
They’ve also started adding elevators to old buildings because many elderly people were having trouble with stairs. Thanks to the hotline’s information, more elevators are being installed, making life easier for folks like Mr. Chen, who’s 80 years old. 🧓⬆️
And guess what? The hotline isn’t just for locals. They’ve hired people who speak different languages to help visitors and foreigners living in Beijing. So if someone from another country needs help, they can call too! 🌍
The 12345 Hotline shows how listening to people can make a city better for everyone. Maybe someday, all cities will have a hotline like this! Wouldn’t that be awesome? 😊
Reference(s):
'Swift Response to Public Complaints' promotes grassroots governance
cgtn.com
